• Senior Storage Consultant

    Location US-MA-Boston
    Posting date 2 months ago(5/4/2018 5:42 AM)
    Job ID
    58581
    Category
    Consulting
    Remote base
    US-Northeast
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Provide consulting support to Red Hat customers on Red Hat Ceph Storage, Red Hat Gluster Storage, and related Red Hat service offerings. The Red Hat Consulting team is looking for a Senior Storage Consultant to join us in the Northeastern U.S., preferably Boston, MA. In this role, you will be responsible for all aspects of project fulfillment during its delivery, making sure that customer expectations are met and deliverables as described in the statements of work (SOWs) are completed to the customer's satisfaction. You’ll work on designing, architecting, and documenting storage solutions that meet customer requirements, on the delivery of implementation services like installation and configuration, and on troubleshooting. In between billable consulting engagements, you'll resolve support tickets. As a Senior Storage Consultant, you’ll need to have a balance of technical expertise, passion for open source, and of deep understanding of IT problems faced at the enterprise level, particularly as they impact storage subsystems. You'll also need good communication, interpersonal, and leadership skills, as you will be assigned the most challenging projects and interact with senior-level associates on the customer side.

    Primary job responsibilities

    • Provide technical consulting, assistance, and enablement to customers on Red Hat's storage technologies, particularly concerning Red Hat Ceph Storage
    • Represent Red Hat to the customer and ensure customer engagements always result in high levels of customer satisfaction
    • Engage customers regarding requirements analysis, document business use cases, prioritize requirements, and design custom-tailored storage solutions with Red Hat Ceph Storage
    • Develop designs for storage architectures of varying scale; present features and benefits of our offerings to customers
    • Answer questions using your knowledge of the Red Hat Ceph Storage system and sophisticated processes
    • Work with the Engineering team and clearly communicate problems and solutions
    • Develop and deliver relevant solutions, including workshops, migration tools and guides, reference architectures, and related solutions collateral
    • Provide training for our offerings through webinars and workshops   
    • Help escalate and resolve partner technical support issues
    • Mentor and coach junior team members

    Required skills

    • Bachelor's degree in computer science or a related field
    • 10+ years of IT industry experience
    • 5+ years of experience with Linux, preferably Red Hat Enterprise Linux (RHEL), system configuration, and administration
    • 5+ years of experience with storage technologies
    • Familiarity with popular cloud operating systems, in particular the Red Hat OpenStack Platform
    • Good understanding of DevOps tools like Chef, Puppet, or Ansible by Red Hat
    • Solid knowledge of Python and Bash
    • Red Hat Certified Engineer (RHCE) or equivalent combination of skills and experience
    • Excellent written and verbal communication skills
    • Knowledge of open source technologies and industry trends relating to open source
    • Excellent time management, decision-making, presentation, human relations, and organizational skills
    • Willingness to travel 70% or more, including international travels
    • Ability to work in a remote office environment
    • Experience with software-defined storage technologies like Red Hat Ceph Storage or Red Hat Gluster Storage is a plus
    • Knowledge of Eucalyptus, Apache CloudStack, or VMware vSphere is a plus


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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