Senior Storage Consultant

Senior Storage Consultant

Job ID 
58581
Department 
Consulting
Location 
US-MA-Boston
Posting date 
10/4/2017
Remote base 
US-Northeast

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Consulting team is looking for a Senior Storage Consultant to join us in the Northeastern U.S., preferably Boston, MA. In this role, you will provide consulting support to Red Hat customers on Ceph and Gluster Storage, as well as associated Red Hat service offerings. During project delivery, you'll be responsible for all aspects of project fulfillment, making sure that customer expectations are met and deliverables (as described in the statement of work) are completed to the customer's satisfaction. As a Storage Consultant, you will also work on designing, architecting, and documenting storage solutions that meet customer requirements, delivery of implementation services like installation and configuration, and troubleshooting. In between billable consulting engagements, you'll resolve support tickets. We'll need you to have a balance of technical expertise, passion for open source, and a deep understanding of IT problems faced at the enterprise level, particularly as they impact their storage subsystems. You'll also need good communication, interpersonal, and leadership skills, as you will be assigned the most challenging projects and interact with senior-level staff on the customer's side.

Primary job responsibilities

  • Provide technical consulting, assistance, and enablement to customers on Red Hat's storage technologies, particularly concerning Ceph
  • Represent Red Hat to the customer and ensure customer engagements always result in high levels of customer satisfaction
  • Engage customers for requirements analysis, document business use cases, prioritize requirements, and design custom-tailored storage solutions with Ceph
  • Develop designs for storage architectures of varying scale; present product features and benefits to customers
  • Answer questions using your knowledge of the Ceph system and sophisticated processes
  • Work with the Engineering team and clearly communicate problems and solutions
  • Develop and deliver relevant solutions, including workshops, migration tools and guides, reference architectures, and related solution collateral
  • Provide product training through webinars and workshops   
  • Help escalate and resolve partner technical support issues
  • Mentor and coach junior team members

Required skills

  • Bachelor's degree in computer science or a related field
  • 10+ years of IT industry experience
  • 5+ years of experience with Linux, preferably Red Hat Enterprise Linux (RHEL), system configuration, and administration
  • 5+ years of experience with storage technology
  • Familiarity with popular cloud operating systems, in particular Red Hat OpenStack Platform
  • Good understanding of DevOps tools like Chef, Puppet, or Ansible
  • Solid knowledge of Python and Bash
  • Red Hat Certified Engineer (RHCE) or equivalent combination of skills and experience
  • Excellent verbal and written communication skills
  • Knowledge of open source technologies and industry trends relating to open source
  • Excellent time management, decision making, presentation, human relations, and organizational skills
  • Willingness to travel 70% or more, including international travels
  • Ability to work in a remote office environment

Experience with the following will be considered a plus:

  • Software-defined storage technology like Ceph or Gluster
  • Eucalyptus, CloudStack, or VMware vSphere


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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