Support Delivery Enablement Engineering Internship

Support Delivery Enablement Engineering Internship

Job ID 
59525
Department 
Software Engineering
Location 
US-NC-Raleigh
Posting date 
12/6/2017
Remote base 
..

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Support Delivery Enablement (SDE) team is looking for an intern to join us in Raleigh, NC. In this role, you will work with a team of program and project managers focused on creating value-driven associate and customer experiences through internal partnerships, global collaboration, and innovation. This role will focus on identifying key areas of opportunity based on SDE priorities and working to create value for Support Delivery teams through project participation and organizational contribution.

Primary job responsibilities

  • Identify global duplication through research and engagement
  • Review current documented policies and procedures for out-of-date content
  • Create regular communications to global stakeholders on progress efforts
  • Create ongoing validation and retirement strategy for Support Delivery priority documentation
  • Work with SDE partners to identify role responsibility and fill project needs
  • Analyze project progress to create accountability with applicable stakeholders

Required skills

  • Project management experience
  • Excellent written and verbal communication skills
  • Attention to details and proficiency in organizational strategies
  • Solid time management skills
  • Experience with Google suite
  • Ability to work in our Raleigh, NC office

The following are considered a plus:

  • Customer service experience
  • Open source software experience
  • Understanding of the Open Decision Framework
  • Familiarity with agile methodology
  • Familiarity with RACI models of accountability
  • Experience with Jive content creation


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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