Senior Manager - Global Business Operations

Senior Manager - Global Business Operations

Job ID 
Posting date 
Remote base 

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Products and Technologies Operations (PnT Ops) Investments and Planning team is looking for a Senior Manager to join us in Raleigh, NC. In this role, you will help improve planning within the PnT team and be responsible for creating and leading the adoption of operational planning processes that have enterprise-wide impacts. You’ll examine the current state, identify options for improvement, and guide the organizational changes required in order to gain adoption and realize the desired future state. As a Senior Manager, you’ll have to work closely with Operations associates and product, field, and other teams and successfully coordinate at various levels within the enterprise, often with executives. You’ll have the opportunity to increase strategic and long-term planning practices in partnership with the Corporate Strategy team, the business teams, and executive leadership. You’ll report to the Senior Manager of the PnT Ops Investments and Planning team.

Primary job responsibilities

  • Reporting into the PnT Ops Investments and Planning team
  • Clarify and facilitate planning processes, beginning with the Business team’s creation of market strategies
  • Provide practical advice to PnT leaders about implementing long-term, portfolio, operational, and budget planning
  • Differentiate strategic investments from other work, so that PnT can react with flexibility and speed to market opportunities
  • Create alignment between PnT and Sales, Marketing, and Services teams’ go-to-market plans through the alignment of goals and clear repeatable planning processes that result in actionable operational plans
  • Cascade Business team strategy and goals into a well-defined set of R&D investments, incorporating Engineering, Recruiting, Facilities, DevOps, and other needs into a unified PnT operational plan
  • Build financial management capabilities by empowering cost center managers with data that increases cost transparency and fiscal accountability
  • Build trusted, productive partnerships across Red Hat that reduce the iterations and difficulties associated with planning
  • Increase collective expertise about how to collaborate and align across teams to make our everyday work rewarding and enjoyable

Required skills

  • 5+ years of experience in operations, marketing, sales or finance in high technology companies; experience within Red Hat is a plus
  • Business planning background or direct operations expertise in high-tech business settings
  • Business and operations experience
  • Ability to think creatively, blending quantitative assessments and qualitative inputs, and to create a vision for potential future alternatives
  • Ability to define and build realistic operational plans
  • Demonstrated ability to deal with ambiguity
  • Open to multiple points of view; good critical thinking skills
  • Solid written and verbal communication skills focused on clear and concise recommendations related to complex problems and analysis; comfortable communicating and presenting to executives
  • Diplomatic skills when working with peers and when guiding organizational change
  • High attention to detail
  • Confidence working with teams of equally qualified professionals toward common goals; ability to work as part of a team
  • MBA degree and experience with strategic or operational planning are a big plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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