• Principal Partner Manager

    Location US-MA-Westford
    Posting date 2 months ago(4/18/2018 10:25 AM)
    Job ID
    Product Management
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Come use your skills and experience to represent Red Hat with our strategic hardware partners. The Red Hat Engineering team is looking for a Principal Partner Manager to join us in Westford, MA. In this role, you will work with assigned strategic partners to enable Red Hat Enterprise Linux and Red Hat OpenStack Platform across their portfolios. You'll work closely with our partners' engineering product leads to promote the enablement of their products across all Red Hat OpenStack Platform releases. As a Principal Partner Manager, you will be responsible for managing partner requirements and escalations throughout the release process.

    Primary job responsibilities

    • Work with assigned strategic partners
    • Organize and guide all ongoing partner technical deep dives
    • Maintain a good technical working knowledge of your assigned partners' solutions, including product needs and roadmaps
    • Host partner engineering conference calls across various product divisions within our partner's organization
    • Host and facilitate partner technical reviews, e.g. engineering roadmap interlocks
    • Work on partner technical escalations with the Red Hat Engineering team
    • Maintain partner enablement dashboards
    • Successfully follow through on all engineering escalations around feature requests, exception requests, or mutual customer issues
    • Assist Red Hat Support in customer-to-partner escalations

    Required skills

    • Bachelor's degree in computer science, electrical engineering, or a related discipline
    • Good knowledge of x86 architecture
    • Experience with the open source development model and Linux or UNIX
    • Working knowledge of Red Hat OpenStack Platform
    • Motivated and able to learn quickly, with excellent problem-solving skills
    • Ability to assess partner requests while taking into account Red Hat's goals, requirements, and strategic directions
    • Demonstrated leadership experience working with and guiding cross-functional teams
    • Ability to work in a challenging environment
    • Willingness to travel up to 25%

    The following is considered a plus:

    • Working experience with various programming languages, as well as with various server architectures
    • Experience working with a networking company
    • Working knowledge of the OEM sector, especially experience working in a tier 1 OEM

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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