At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Manager to oversee strategic customer engagement activities in the Western U.S. region. In this role, you will provide oversight for the Technical Account Management and Customer Success Management teams, which are responsible for premium offerings that provide tailored technical support to strategic customers, build, maintain, and grow long-lasting customer loyalty, and ensure subscription renewal for our offerings. You’ll also translate the goals and strategies of the CEE team into scalable architectures that provide outstanding business value and user experiences. You'll lead a team of technical account managers and customer success managers to meet customer-centric organizational goals. As an Associate Manager, you will evaluate and recommend the implementation of our support workflow, allocate engineers to appropriately solve customer problems, and ensure that the needs of the business are met. Successful applicants must reside in a state where Red Hat is registered to do business.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.