At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Oversee customer success activities. Red Hat's Customer Experience and Engagement (CEE) team is looking for an Associate Manager to join us in the Western United States. In this role, you will provide oversight for the Technical Account Management and Customer Success Management teams, which are responsible for premium offerings that provide tailored technical support to strategic customers, build, maintain, and grow long-lasting customer loyalty, and ensure subscription renewal for our offerings. You'll translate the goals and strategies of the CEE team into scalable architectures that provide outstanding business value and user experiences. You'll lead a team of technical account managers and customer success managers to meet customer-centric organizational goals. As an Associate Manager, you will evaluate and recommend the implementation of our support workflow, allocate engineers to appropriately solve customer problems, and ensure that the needs of the business are met. Successful applicants must reside in a state where Red Hat is registered to do business.
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