Platform Technical Account Manager - Western U.S.

Location US-CA-Remote
Posting date 2 weeks ago(2/8/2018 6:30 AM)
Job ID
61268
Category
Technical Support
Remote base
US-CA-Sunnyvale

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat infrastructure portfolio. Red Hat's Strategic Customer Engagement team is looking for an experienced, enterprise-level system engineer to join us as a Platform Technical Account Manager in the Western U.S. In this role, you will provide a premium-level support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors and advocating on their behalf. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain understanding of customer technical infrastructures and environments, hardware, and offerings
  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
  • Provide advice and guidance to customers about their current and future Red Hat offerings
  • Manage customer use cases and maintain clear and concise case documentation
  • Serve as a customer advocate within Red Hat

Required skills

  • 5+ years of Linux or UNIX system administration experience
  • Prior experience in a support, development, engineering, or quality assurance organization
  • Technical knowledge of the Linux kernel and Linux filesystem
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding written and verbal communication skills
  • Ability to convey complex information to customers clearly and concisely
  • Ability to manage multiple issues and projects with an eye for detail
  • Direct experience with a variety of hardware vendors
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering
  • Currently residing in the Western U.S.
  • Experience in system management, cloud, or server virtualization is a plus
  • Red Hat Certified Engineer (RHCE) certification is a plus


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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