At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Application Platform Support (APS) Delivery team is looking for a customer-focused technical support professional with a people management background to join us as an Associate Manager in Raleigh, NC. In this role, you will work as part of an APS team, which is dedicated to providing a premium level of technical support to enterprise customers. You’ll help build, maintain, and grow our customers’ cloud systems. You’ll oversee a fast-growing team of engineers that provide high-level technical support to enterprise customers using OpenShift by Red Hat, Red Hat's open source container application platform. You'll partner closely with customers, engineers, and management stakeholders to ensure a good outcome and outstanding customer experience. As an Associate Manager, you will also translate the goals and strategies of the Customer Experience and Engagement (CEE) team into scalable architectures that provide exceptional business value and outstanding user experience. You'll evaluate and recommend the implementation of our support workflow, allocating engineers to appropriately solve customer problems, and manage projects and other efforts to ensure that the needs of the business are met.
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