At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Come work for one of the fastest-growing enterprise software and services companies and the leader in open source software solutions. The Red Hat Application Platform Support (APS) team is looking for a Senior Enterprise Cloud Support Engineer with deep experience in Platform-as-a-Service (PaaS) technologies in Boston Seaport District, MA. In this role, you will provide high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs for enterprise customers and the APS team while being dedicated to resolving issues quickly and efficiently. You’ll work closely with customers, developers, architects, and operations teams to troubleshoot and solve complex and challenging technical issues. You'll mentor less experienced support engineers, collaborate with development engineering teams, and work alongside some of the brightest developers in the open source community. As a Senior Enterprise Cloud Support Engineer, you will also partner with key strategic cloud partners to jointly solve multi-vendor customer issues.
The following are considered a plus:
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