At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Security Awareness Incident Handler to join us. In this role, you will work as part of the Red Hat Product Security team to help protect our customers from security risks when using our software. We believe that protecting customers and communities from digital security threats and providing quality information needed to mitigate risk and privacy concerns is an integral part of what we do, and you’ll help us achieve that vision. Using open source principles every day, you’ll work with internal product and engineering teams across the Red Hat solutions portfolio. Your primary responsibility will be incident management and coordination of Customer Security Awareness (CSAw) events that impact our customers. As a Customer Security Awareness Incident Handler, you will coordinate appropriate responses to high-profile vulnerabilities and organize resources for the timely remediation and disclosure of these flaws. You’ll need to be able to think and respond quickly, exercising problem-solving and relationship-management skills to ensure that resources are appropriately marshalled to resolve incidents. You’ll also be involved in helping develop and collect performance metrics around vulnerability response and in validating responses to inquiries from security-related customer questions. The preferred work location is Red Hat's engineering headquarters in Westford, MA, however, well-qualified, home-based candidates in the U.S. and Canada will also be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
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