• Technical Project Manager, Customer Experience and Engagement

    Location US-NC-Raleigh
    Posting date 2 weeks ago(8/7/2018 6:29 AM)
    Job ID
    62162
    Category
    Project Management
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Red Hat's Customer Experience and Engagement (CEE) team is looking for a Technical Project Manager with a full understanding of industry standard project management practices and familiarity navigating complex IT projects to join us in Raleigh, NC. In this role, you will manage highly technical projects to successful completion from initiation through delivery and closure and work with stakeholders within CEE to coordinate cross-functional teams on projects of diverse scope. You’ll help to instill organizational project management discipline and serve as an ambassador and evangelist for the adoption of project management fundamentals, principles, and methodologies throughout the CEE team. In addition to project management experience in a complex and global technical organization, you’ll need to have a collaborative mindset and passion for motivating the workplace.

    Primary job responsibilities

    • Under minimal direction, lead project planning, scheduling, monitoring, and reporting activities for the Red Hat CEE projects
    • Control project requirements, scope, and change management issues
    • Determine, monitor, and review all project economics, including costs, operational budgets, staffing requirements, resources, and risk
    • Work with management to develop project proposals, charters, estimates, and schedules
    • Plan, schedule, monitor, and report on activities related to projects that they manage
    • Establish appropriate metrics for measuring key project criteria
    • Develop detailed communications and reporting procedures for projects
    • Manage project change using repeatable methodologies and clear communication with project stakeholders from all levels of the organization (individual to executive)
    • Undertake status review meetings among project team members and stakeholders
    • Integrate and use specific industry and company-standard project management and technical delivery methodologies, e.g., project management methodologies based on the Project Management Institute (PMI) standards and the CEE Project Management Life Cycle
    • Assist in the training of the project team on application of appropriate procedures and advise team members on how to accomplish project goals to meet established schedules and resolve technical and operational issues
    • Coach and mentor junior-level project managers when necessary

    Required skills

    • 7+ years of experience working in a project management role, managing complex technical projects
    • PMI Project Management Professional (PMP) certification
    • Record of successfully managing high-complexity programs in multicultural and multidisciplinary teams
    • Experience managing both agile and waterfall-style projects
    • Experience establishing and contributing to process improvements
    • Outstanding written and verbal communication skills in English; solid interpersonal and leadership skills and analytical abilities
    • Ability to work effectively across a widely diverse management team, as well as a broad spectrum of internal partners
    • Detail-oriented and able to work in a very fast-paced environment
    • Ability to articulate the program and project management value proposition and serve as an evangelist for project management techniques and CEE project management methodologies
    • Practical experience with Linux-based operating systems


    The following are considered a plus:

     

    • PRINCE2, Information Technology Infrastructure Library (ITIL), Certified ScrumMaster (CSM), Six Sigma, Master of Science in Project Management (MSPM), or Prosci certification(s) are
    • Experience with IT support management methodologies and techniques
    • Familiarity with the Red Hat solutions portfolio and open source software development
    • Experience with enterprise cloud solutions like Platform-as-a-Solution (PaaS), containers, Kubernetes, cloud management, and IT automation


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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