• Program Manager, NA Consulting

    Location US-TX-Remote
    Posting date 1 month ago(3/16/2018 10:08 AM)
    Job ID
    Remote base
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Manage high-complexity projects to successful completion from initiation through delivery to closure. The Red Hat Consulting team is looking for a ​Program Manager to join us in Dallas, TX. In this role, you will coordinate with cross-functional teams to complete complex projects both on time and within budget. You'll need to have substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies, as well as practical experience with agile project management methodologies.

    Primary job responsibilities

    • Become a trusted advisor who develops a communication strategy to provide support for ongoing and regular issues with on-site customers and across multiple project teams
    • Coordinate cross-functional team meetings (support, finance, sales, resource management, etc.) with a best practice approach
    • Serve as a point of communication between customers, consulting teams, and project accounting teams
    • Manage multiple projects in parallel while providing frequent financial updates
    • Initiate and manage complex projects effectively, including financial impact, risks, and business opportunities
    • Coordinate with the Resource Management Office (RMO) to manage staffing requirements and support project closeout​​ resource​​ assessment​​ activities
    • Implement scaled agile or scrum processes and guide product managers, product owners, and release management teams to facilitate release planning preparedness to ensure workable prioritized program backlog​
    • Collaborate with product owners to understand and create product backlog and release plan
    • Assist with the training of project teams on the application of appropriate procedures and processes
    • Institute an effective change management process appropriate to the project delivery methodology by closely monitoring scope and RFCs and by working with scrum teams to communicate the impact of change requests prior to their implementation
    • Coach members to accomplish project goals and meet established schedules​
    • Monitor and facilitate scrum ceremonies, including backlog grooming, daily scrum, sprint planning, sprint reviews, and retrospectives
    • Accountable for team metrics, including sprint backlog, burn-down charts (capacity, load, velocity), and release planning
    • Maintain professionalism while problem-solving and resolving technical and operational issues
    • Develop expert knowledge of Red Hat's technologies

    Required skills

    • Bachelor's degree in a related field or equivalent experience; master's degree is a plus
    • 15+ years as a program or project manager working on IT-based projects
    • Knowledge of specific industry project management and technical delivery methodologies like PMI, system and software​ development,​ product​ ​development,​ ​and agile
    • PMI and agile certifications like the Certified SAFe Agilist or Project Management Professional (PMP), etc.
    • Excellent customer­-facing and people management skills   
    • Ability to inspire, inspect, and adapt culture using iterative approaches
    • Demonstrated ability to motivate project teams and individual contributors and mediate conflicts
    • Experience using various project management and agile tools
    • Great written and verbal communication skills
    • Solid organizational skills, including attention to detail and the ability to handle multiple priorities
    • Working knowledge of project management tools and methodologies
    • Experience in the software development and travel industries

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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