At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Focus on middleware, which has a large complex base of customers using these offerings. The Red Hat Business team is looking for a Product Success Manager to join us in Westford, MA. In this role, you will ensure that our customers are successful with the offerings they adopt from Red Hat, which is key to both their business outcomes and Red Hat's growth. While there are many stakeholders within Red Hat that interact with customers (from Sales and Support to Services and Customer Success teams), it is challenging to obtain a holistic picture within the business team of which customers are succeeding or failing, and why. You’ll build relationships with customers which will lead to stories that can be shared with the salesforce or in the form of public references. You’ll grow product management team’s understanding of success and failure of our customers and determine how to respond in order to improve success rates. As a Product Success Manager, you will lead product success for the integration group of offerings including Red Hat Fuse, 3scale by Red Hat, and Apache ActiveMQ (AMQ). You’ll be responsible for interacting with customers, sales, the Customer Experience and Engagement (CEE) team, services, and other stakeholders. The ultimate objective is improve both customer happiness with our offerings and improve sales and renewals outcomes.
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