• Partner Systems Engineer

    Location US-MA-Boston
    Posting date 2 weeks ago(4/4/2018 5:00 AM)
    Job ID
    Software Engineering
    Remote base
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Guide technical integration with our partners around a series of cloud technologies, focusing on Red Hat OpenStack Platform. The Red Hat Solutions Engineering team is looking for a Partner Systems Engineer to join us in Westford or Boston, MA. In this role, you will assist, train, and guide partners on how to collaborate with Red Hat. You'll work on technically integrated solutions, including how to work with upstream communities. You will also work on direct integration with Red Hat solutions using standard product features and configuration and scripting extensions, while defining and documenting lab-validated best practices for the self-enablement of partners. We'll need you to identify product gaps and be an interface to different Red Hat solutions. The Solutions Engineering team consists of seasoned engineers who have practical experience with the full portfolio of Red Hat's solutions including Red Hat Enterprise Linux (RHEL), virtualization, cloud computing, storage, systems management, and middleware solutions. The primary mission of the group is to work on high priority solutions and projects that are typically multi-product and often span across multiple groups. This often involves the integration of our offerings and technologies along with partner systems and technologies into solutions.

    Primary job responsibilities

    • Ensure technical integration for partners from the upstream, though RDO to OSP-Core, with major focus on OSP-director and the Red Hat management solutions
    • Be the subject matter expert on technical integration for the partners, working with Engineering, Partner Strategy, and other Red Hat teams
    • Collaborate with partners to develop solutions or reference architectures
    • Create reusable documentation and educate partners on how to work with our solutions and tools
    • Work with internal teams to turn this documentation into standard processes, from certification to deployment
    • Train the partner on how to be successful with Red Hat; work internally to ensure our process and tools are partner-friendly
    • Quickly reproduce issues and provide guidance on mitigation

    Required skills

    • Experience working on systems architecture in strategic partnership with large software and systems vendors
    • 10+ years of experience in product IT consulting, operations, sales engineering, reference architecture work, or similar roles
    • 5+ years of experience with cloud platforms
    • Documented experience with Red Hat OpenStack Platform
    • Understanding of enterprise Linux; decent knowledge of Linux networking, with experience with software-defined networking is a plus
    • Solid communication, presentation, analytical, and persuasion skills
    • Ability to work with internal and external parties, develop new standard processes, explain knowledge, and instruct partners on established integration processes
    • Credibility to lead procedural change both internally and within partners to align integration efforts
    • Experience with Ansible and containers is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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