At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform. The Red Hat Enterprise Cloud Technologies Support Engineering team is looking for a Senior Technical Support Engineer to join us. In this role, you will provide an excellent customer support experience for our enterprise subscription customers. You’ll serve as a trusted adviser to enterprise-level customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues. You'll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers' business needs. As a Senior Technical Support Engineer, you will work with key customers both on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer engineering, development, and operations teams. Work location for the role is flexible. Red Hat office in Raleigh, NC or Westford, MA are preferred, though well-qualified, home-based candidates in the U.S. and Canada will also be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
The following will be considered a plus:
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