• OpenShift Technical Account Manager - Northeastern U.S.

    Location US-Remote
    Posting date 1 week ago(8/8/2018 2:32 AM)
    Job ID
    63622
    Category
    Technical Support
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Global Customer Success team is looking for an OpenShift Technical Account Manager with container-based software deployment and management experience to join us as in the Northeastern US. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to maximize their return on a significant investment in this technology. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. Preferred work locations are the metro areas near Boston, MA, or Philadelphia, PA. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Support enterprise customers implementing automated and containerized cloud application platform solutions
    • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
    • Perform technical reviews and share knowledge to identify and prevent issues
    • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
    • Collaborate with the engineering, Research and Development (R’n’D), product management, and technical support teams
    • Create documentation regarding customer issues and technical details on how to resolve them
    • Manage and grow customer relationships by delivering attentive, relationship-based support
    • Travel occasionally to visit regional customers

    Required skills

    • Bachelor's degree in a technology-related discipline; computer science and engineering is preferred
    • 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment
    • Competent comprehension of enterprise architecture and strategic business drivers
    • Extensive knowledge of the container concepts and experience using Linux containers
    • Solid understanding of Kubernetes
    • Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation
    • Ability to manage multiple issues and projects while maintaining a high attention to detail
    • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
    • Outstanding written and verbal communication skills; ability to explain complex information to customers clearly and concisely
    • Currently residing within the Northeastern US

    The following are considered a plus:

    • Experience working in DevOps environments
    • Software engineering background; experience with RPM-based Linux and Java technologies
    • Experience deploying applications in cloud environments
    • Experience developing containerized applications
    • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
    • Familiarity with source code management tools like Git or SVN


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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