• Technical Writer

    Location US-NC-Raleigh
    Posting date 1 month ago(6/11/2018 3:01 AM)
    Job ID
    Corporate Marketing
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Services Marketing team is looking for a Technical Writer to join us in Raleigh, NC. In this role, you’ll create and contribute to content development and delivery. You will write and edit material based on global and regional consulting services engagements to aid internal enablement and awareness. Additional content development will include thought leadership, and partner enablement collateral, all in support of Global Services and with a customer focus.

    Primary job responsibilities

    • Work closely with the Red Hat Consulting team to highlight work from recent engagements, featuring solutions across Red Hat’s portfolio and focusing on the customer experience and outcomes
    • Engage and collaborate with the Services Marketing team and other stakeholders to create innovative thinking content for various emerging technologies, including writing, editing, and ghost-writing presentations, webinars, whitepapers, web content, and social media content across Red Hat Services offerings
    • Keep up to date on Global Services offerings and programs, from consulting to training to partner enablement
    • Effectively manage documentation projects and deliver customer-focused documentation
    • Collaborate with multiple teams across Red Hat and become a major influencer within Services Marketing team

    Required skills

    • Bachelor's degree in IT, computer science, communications field
    • Highly organized, detail-oriented, motivated, and well-suited to a fast-paced environment
    • Fluent verbal and written English communication skills
    • Familiarity with Red Hat solutions or related industry offerings, e.g. Linux, middleware, storage, cloud, or virtualization technologies; familiarity with technology consulting services is a plus
    • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
    • Master’s degree in English or writing is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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