• Platform Technical Account Manager

    Location US-Remote
    Posting date 2 weeks ago(6/8/2018 6:40 AM)
    Job ID
    63657
    Category
    Technical Support
    Remote base
    US - Central
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Red Hat's Global Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Platform Technical Account Manager (TAM) in the Central U.S. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat infrastructure portfolio. You’ll provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Meet with enterprise customers to gain an understanding of their technical infrastructure, environment, hardware, and offerings
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Gain understanding of customer technical infrastructures and environments, hardware, and offerings
    • Partner closely with the Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
    • Provide advice and guidance to customers about their current and future Red Hat’s offerings
    • Manage customer use cases and maintain clear and concise case documentation
    • Serve as a customer advocate within Red Hat
    • Create documentation regarding customer issues and technical details on how to resolve them
    • Collaborate with technical support engineers as a technical associate and subject-matter expert

    Required skills

    • 5+ years of Linux or UNIX system administration experience; preferably in a system administrator, solutions architect, or consulting or professional services role
    • Prior experience in a technical support, customer success, development, engineering, or quality assurance (QA) organization
    • Outstanding written and verbal communication skills
    • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
    • Ability to convey complex information to customers clearly and concisely
    • Ability to manage multiple issues and projects with an eye for detail
    • Currently residing in the Central United States
    • Bachelor's degree in a technology-related discipline, preferably computer science or engineering


    The following are considered a plus:

     

    • Technical knowledge of the Linux kernel and Linux file system
    • Red Hat Certified Engineer (RHCE)
    • Direct experience with a variety of hardware vendors
    • Experience in system management, cloud, or server virtualization


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

    Interested in this job?

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed