At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Global Customer Success team is looking for an experienced telco system engineer or architect to join us as a Cloud Technical Account Manager in the U.S. In this role, you will be a trusted advisor to many of our telecommunications customers, partnering with them to provide architectural guidance and implementation advice for using the Red Hat OpenStack Platform as part of their network functions virtualization (NFV) infrastructure. Working closely with these customers, you’ll gain understanding of their network infrastructures, internal processes, and business needs and you’ll identify trends across the industry. The Cloud Account Manager is not a sales role, but falls under Red Hat's Engineering and Support teams. You'll provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by adapting support to each of our customers’ environments, facilitating collaboration with their other vendors, and serving as a customer advocate. Successful applicants must reside in a state where Red Hat is registered to do business.
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