• Documentation Program Manager, Customer Content Services

    Location US-NC-Raleigh
    Posting date 2 months ago(6/25/2018 5:46 AM)
    Job ID
    Product Documentation
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Guide the implementation of content strategies with our global team of technical writers. The Red Hat Customer Content Services team is looking for an organized and energetic Documentation Program Manager to join us in in Raleigh, NC. In this role, you will partner with the content strategy and technical writing teams to put into motion comprehensive content plans that encompass feedback from a broad range of stakeholders. You'll work within release cycles of our offerings which are fast-paced and increasingly require solutions-based content to be created across technologies. As a Documentation Program Manager, you will play a critical role in the seamless implementation of content plans through resource allocation, capacity planning, status reporting, and problem-solving.

    Primary job responsibilities

    • Work closely with content strategists and writers to divide the content strategy into separate tasks and ensure that all tasks have owners
    • Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist
    • Resolve blockers and solve other problems that arise during content development to ensure that writing is completed on schedule
    • Monitor bug reporting systems for both documentation and bugs in our offerings that affect content and work with content strategists and writers to schedule their resolution
    • Thoroughly document workflows and processes and regularly communicate writing schedule status to members of the Customer Content Services team

    Required skills

    • 3-5 years of experience managing programs or projects within the enterprise information technology industry
    • Ability to coordinate activities of geographically and functionally diverse teams, including tracking capacity, status, change requests, blockers, etc.
    • Outstanding writing, editing, grammar, and verbal communication skills, including an ability to set and negotiate expectations
    • Experience with modular and topic-based documentation, especially converting to topic-based content from traditional book models
    • Proven record of consistently demonstrating qualities of diplomacy, problem-solving, and decisiveness within a matrixed and consensus-driven environment
    • Experience with agile methodologies and comfort with rapid iteration and fast delivery
    • Experience with version control systems; experience and comfort with Git is a big plus
    • Demonstrated success taking accountability for project implementation and completion
    • Familiarity with Red Hat's enterprise solutions portfolio and open source software business models
    • Bachelor's degree in IT, business, technical communications, or a related field

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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