At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for a Technical Writer to join our product documentation team in Westford, MA. In this role, you will work as part of a team that promotes customer loyalty and success by creating technical documentation and content for Red Hat's network functions virtualization (NFV) solution. You’ll focus on Red Hat OpenStack Platform, which is a software-based solution that supports NFV deployments and helps communications service providers move beyond traditional, proprietary hardware to achieve greater efficiency and agility and reduce operations costs. As a Technical Writer, you will partner closely with the product team, developers, testers, and members of the Customer Content Services team to determine common user stories and document procedural, conceptual, and reference material for large telco customers. Familiarity and experience with Linux and networking is a big plus, along with experience working with Git, GitHub, and GitLab. You’ll need to have the ability to approach documentation from the viewpoint of customers and those who have a proven history of working closely with developers and testers.
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