• Engagement Lead - Open Innovation Labs

    Location US-TX-Remote
    Posting date 2 months ago(2 months ago)
    Job ID
    Remote base
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Be the heartbeat of an Open Innovation Labs residency and serve as a catalyst for large-scale transformation the open source way. The Red Hat Open Innovation Labs team is looking for an Engagement Lead to join our diverse team. In this role, you’ll need to be an experienced agile coach who have lead agile transformations and can coach and nurture fledgling product owners. You’ll serve as an agile project managers in our residencies, but also act as the catalyst for these transformations. You’ll need to feel comfortable working with C-level executives, supporting their business goals, and equally comfortable running workshops and putting together strategic proposals that support these transformation initiatives. You'll support everything from the selling and scoping of Open Innovation Labs residencies and projects, to leading the delivery team's implementation, ensuring customer success. Throughout the life cycle of a residency or a project, you will have control and oversight from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure that it conforms to customer expectations and contractual agreements. As an Engagement Lead, you will help us solve big problems for our customers, partners, and communities, using the power of open source. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Learn quickly from how our customers use Red Hat’s solutions to how to position Open Innovation Labs to our public sector customers; experience with our technology platform and methodology is therefore not required

    Within 2 months, you should be prepared to Lead a residency team by acquiring the following:


    • Be able to partner with customers to lead them through an agile transformation
    • Coach and enable delivery teams on modern application design and development practices
    • Support teams in creating product vision and roadmap, writing effective user stories, and prioritizing backlog based on business value in Jira
    • Understand residency planning and management, team management, process management and improvement, and team building skills
    • Develop understanding of how Red Hat’s platform technologies work and are positioned in the market

    Within 6 months, you should be ready to lead a larger Open Innovation Labs engagement project and support the sales process by attaining the following:


    • Become an agent of change for customer organizations
    • Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems
    • Create solid relationships with customers and partners
    • Build interpersonal relationships with other Red Hat’s teams and serve as a trusted adviser to major Red Hat’s customers
    • Support presales and scoping of consulting solutions as well as sales and business development for the Open Innovation Labs
    • Integrate creative and innovative ways to position a strategic direction

    Required skills

    • Expertise delivering business value through experience as a product designer or product manager or in a professional services role using methodologies like design thinking and lean
    • 5+ years of experience as a scrum master with a scrum coaching mentality in a 100% agile environment with an organization that ships software offerings
    • Great written and verbal communication skills with the ability to speak in public and present in front of customers
    • Comfortable with ambiguity and facilitating discussions to explore best possible solutions
    • Ability to lead with imagination, courage, and curiosity
    • Understanding of the Red Hat’s business strategy and economic model; good business insight and judgement
    • Knowledge of project management processes and experience with revenue-based project reporting
    • Willingness to travel up to 75%
    • Active security clearance (TS/SCI) is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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