• Services Operations Analyst

    Location US-NC-Raleigh
    Posting date 2 months ago(2 months ago)
    Job ID
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Support the financial services vertical. The Red Hat Consulting team is looking for a Services Operations Analyst to join us in Raleigh, NC. In this role, you will partner with consulting leaders to help them understand the drivers of both revenue and expenses and use financial and operational metrics to help them grow their business. You'll monitor the progress of projects, investigate and resolve variances, support financial forecast, prepare and support contracting, and ensure that project billings are issued to customers and payments collected. You'll need to be able to understand complex financial problems and provide explanations and solutions that are sound and clearly communicated. You'll also need excellent communication skills and the ability to support multiple teams and geographies for Red Hat's fast-growing Services team. As a Services Operations Analyst, you will support the East Coast-based financial services vertical. Preferred metropolitan areas where the role can be located are Raleigh, NC, and Washington, D.C. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Create and maintain project-related records, including contracts and change orders
    • Review and approve project related assets and expenses (supplier invoices, time sheets and overhead charges)
    • Authorize access to project accounts as well as transfer of expenses into and out of project-related accounts
    • Investigate project variances and submit variance reports to management
    • Confer with receivables associates regarding unpaid contract billings
    • Report on project profitability, opportunities for additional billings, and project funding
    • Create or approve all project-related billings to customers
    • Investigate all project expenses, including write-offs and project closeouts
    • Compile information for internal and external auditors, as required

    Required skills

    • Bachelor's degree with a solid understanding of applied accounting and finance concepts with knowledge of project contracts and change order documents
    • 3+ years of progressive experience in project accounting
    • Results-oriented and motivated, with a sense of personal accountability
    • Good communication and presentation skills, with a demonstrated ability to interact successfully with various stakeholders and clients
    • Experience in services or consulting business preferred

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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