At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is adding a Support Operations Lead to the Platform Product Support team in Raleigh, NC. Unlike most software companies, we don't sell software licenses or "break-fix" pay-per-incident support. In this role, you’ll help us maintain our system of selling subscriptions to enterprise customers that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the latest versions of our solutions portfolio. You will join a customer-facing support team that ensures a high quality technical support experience for customers across the globe.
The following are considered a plus:
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