• Cloud Success Architect - DevOps, Southeastern U.S.

    Location US-Remote
    Posting date 2 months ago(9/6/2018 3:40 AM)
    Job ID
    Technical Support
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Cloud Success team is looking for a Cloud Success Architect with an eye for the big picture and a commitment to coordinating with technical leaders from customers and partners throughout the Southeastern United States. In this role, you will become an expert in cloud and DevOps technologies and a trusted partner, adviser, and advocate for key enterprise customers and strategic partners. You’ll help the global and diverse Cloud Success team go well beyond break-fix and focus on engaging with customers and partners early during the adoption life cycle to ensure a positive experience and successful adoption of our offerings. Preferred work locations are the Red Hat offices in Raleigh, NC or Atlanta, GA, but well-qualified, home-based candidates will also be considered for a remote position. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
    • Help customers and partners define and achieve their adoption success criteria by providing engaged recommendations and advice
    • Ensure high-level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
    • Articulate how specific Red Hat’s cloud offerings and their roadmaps align to customer and partner use cases
    • Advocate for innovation and early adoption of cloud technologies
    • Capture capabilities of Red Hat’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of engagement life cycle
    • Build C-level relationships with Red Hat's strategic customers and partners that result in deeper loyalty and smoother adoption experience, attaining the trusted partner status
    • Expand Red Hat's impact on key industry thought leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
    • Engage with Red Hat's product engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that guide platform adoption
    • Establish and maintain parity with the Red Hat cloud technologies strategy
    • Contribute internally to the Red Hat  team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
    • Travel, as necessary, to visit customers, partners, conferences, and other events

    Required skills

    • Experience in a support, development, engineering, IT, or quality assurance (QA) organization, preferably within an enterprise environment   
    • Experience working in DevOps environments
    • Practical experience deploying applications in cloud environments
    • Expertise with technologies like OpenShift by Red Hat, Platform-as-a-Service (PaaS), application container platforms, Kubernetes, cloud management (like Red Hat CloudForms), or Ansible by Red Hat automation
    • Experience developing containerized applications
    • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
    • Practical experience with Linux or UNIX systems
    • Competent comprehension of enterprise architecture and strategic business drivers
    • Familiarity with source code management tools like Git and SVN
    • Experience in a technical leadership or mentorship role
    • Direct experience with a variety of hardware vendors
    • Ability to manage multiple issues and projects
    • Outstanding written and verbal communication skills; ability to explain complex information to customers both clearly and concisely
    • Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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