• Senior Middleware Software Maintenace Engineer

    Location US-Remote
    Posting date 2 months ago(9/6/2018 10:35 AM)
    Job ID
    Software Engineering, Technical Support
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Become part of a fast-paced innovative company that is changing the way in which software is developed, sold, and supported. The Red Hat Application Platform Support team is looking for a skilled JEE expert to join us as a Senior Middleware Support Engineer in the U.S. In this role, you will use your deep functional expertise and solid industry experience to assist customers with middleware code and architecture and provide a high level of technical assistance to ensure that they get the most out of our offerings. You'll serve as a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat JBoss Middleware software. You'll work closely with senior engineers and developers to fix and improve code and provide highly technical solutions to support requests. As a Senior Middleware Support Engineer, you will also write patches, provide Red Hat JBoss Middleware updates, and contribute ideas through participation in an open and collaborative team environment. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Learn new technologies and provide blogs, whitepapers, and KBase articles pushing technical knowledge out to our customers and the community
    • Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat’s middleware offerings
    • Engage and collaborate with open source developers around the world
    • Offer developer-to-developer assistance
    • Work alongside in-house developers, write new code, fix and improve existing code, provide highly technical solutions, and contribute to the Red Hat JBoss Middleware and open source software communities
    • Serve as a technical point of contact for middleware technologies within Red Hat
    • Develop patches and feature requests to provide upstream to the community and downstream to customers
    • Advise customers on architectural design decisions
    • Work with other open source projects to help customers integrate

    Required skills

    • 3+ years of professional experience in a technical support, development, engineering, or quality assurance (QA) organization
    • Experience with JEE, CDI, JPA, REST, transactions in JMS, Maven, and Git
    • Experience with IBM WebSphere, Red Hat JBoss Middleware, Oracle WebLogic, Apache Tomcat, or OpenShift by Red Hat
    • Outstanding troubleshooting and debugging skills and passion for problem-solving and investigation
    • Ability and willingness to learn new open source middleware technologies
    • Clear and effective communications skills in English
    • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates

    The following are considered a plus:


    • Bachelor's degree in engineering or computer science; equivalent experience within the enterprise IT sector will also be considered
    • Experience with business process management BPM, jBPM, or business rules management systems (BRMS) like Drools and iLog
    • Experience with messaging tools like IBM WebSphere MQ, HornetQ, or Apache ActiveMQ
    • Experience with technologies like Docker, containers, Kubernetes, and OpenShift by Red Hat

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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