At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Support Delivery team is looking for a Senior Technical Support Engineer to assist customers in the Western United States. In this role, you will provide excellent customer support experience for our enterprise subscription customers, develop close working relationships with their top developers and architects, and assist our front-line support engineers with the most complex and meaningful issues. You'll also have daily contact with our research and development teams, allowing you to regularly work alongside some of the best open source developers in the world. Red Hat's Global Support Delivery team is dedicated to resolving the issues of our enterprise customers quickly and effectively, and as a Senior Technical Support Engineer, you will help provide high-level technical support and sustaining engineering services designed to improve uptime and reduce IT costs. This role is a great opportunity to become part of a fast-paced, creative company that is changing the way software is developed, sold, and supported. This role can be based anywhere within the U.S. or Canada, but you must be able to work Pacific Standard Time (PST) hours. This position is open to internal candidates only. Outside candidates, including referrals, are not being accepted at this time.
The following will be considered a plus:
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