• Technical Systems Analyst

    Location US-NC-Raleigh
    Posting date 1 month ago(12/18/2018 5:45 AM)
    Job ID
    Information Technology
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Information Technology (IT) team is looking for a Business Analyst to join the Enterprise Data and Analytics (EDA) team in Raleigh, NC. In this role, you will be pivotal in helping to transform our analytics capabilities. Initially, you’ll be working with a global team on the deployment of Tableau, followed by ongoing product ownership and administration of Tableau and other tools as needed. You’ll provide the vision, roadmap, and feature roadmap for the tools under your purview. As a Business Analyst, you will be responsible for working directly with internal customers to ensure that feature enhancements are prioritized and deployed timely. You should also ideally have 5+ years of experience working as a Business Analyst and knowledge of agile methodologies and be an excellent communicator.

    Primary job responsibilities

    Primary job responsibilities:

    • Determine user needs and requirements, and recommends ways to improve systems
    • Serves as primary point of contact between users and engineering/development staff
    • Identifies, documents, reports, and tracks system issues and enhancements
    • Supports the process of translating business needs into formal technical requirement deliverables
    • Carry out tool administration activities like security group definitions and implementation, report and folder structure definition, and other tasks as needed
    • Lead release planning with customers to ensure timely and impactful feature delivery
    • Work with user groups to identify issues, analyze and document root causes, and implement mitigation action
    • Communicate the feature release roadmap to customers and guide tool adoption

    Required skills

    Required skills:

    • Experience with administration of customer relationship management (CRM) or data visualization tools like Power BI, Qlik Sense, and Tableau
    • Knowledge of data architecture practices and ETL
    • Technical competency related to IT industry standards and best practices
    • Proficient in communicating and coordinating technology solutions and processes
    • Motivated with excellent time management skills
    • 3+ years of experience working with data manipulation programming languages like SQL
    • 2+ years of experience working in a business analyst role


    Nice to have skills

    • Experience as a system administrator
    • Experience working with AWS technologies including S3, Aurora, and Redshift
    • Experience working as a network administrator
    • Experience working in an Agile environment
    • Experience as a solution architect
    • Experience working with Data Scientists and programming languages such as Python and R


    The following are considered a plus:

    • Experience working with cloud solutions like Tableau Online to manage permission sets, users, security roles, workflows, data integrations, and security provisioning
    • Experience working with data redundancies and back ups
    • Familiarity with configuration, patch deployment, access control, and upgrade administration of Tableau
    • Experience with Tableau Server management like clustering and load balancing

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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