At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success (GCS) team is looking for an experienced, enterprise-level engineer to join us as an OpenStack Technical Account Manager in the Western US. In this role, you'll work with Red Hat's telecommunication (Telco) customers to provide practical technical and architectural guidance for the Red Hat OpenStack Platform. At Red Hat, customer support includes far more than just "break-fix" solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. As a Technical Account Manager, you'll provide personalized support and guidance, cultivating meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and enterprise technical support teams to debug, test, and resolve issues quickly and effectively. Applicants residing in the Pacific or Mountain time zones are preferred; however, well-qualified applicants residing in the Central Time Zone or Midwestern states, will also be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
The following are considered a plus:
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