• Program Manager - Red Hat Customer Portal

    Location US-NC-Raleigh
    Posting date 1 week ago(11/9/2018 5:37 AM)
    Job ID
    Program Management
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Platform team is looking for a collaborative and enthusiastic Program Manager in Raleigh, NC. In this role, you’ll work across teams and lead large efforts to success. You will focus on various facets of content publication and findability on Red Hat's award winning Customer Portal. You'll assume a leadership role on long running and impactful initiatives, working with stakeholders, development teams and subject matter experts.

    Primary job responsibilities

    • Collaborate with stakeholders to define and socialize a strategic vision for content publication and findability
    • Create and maintain product road maps or objectives and key results (OKRs) that track evolving high level goals, ensuring the teams involved are engaged in their mission to navigate them
    • Operate in an inclusive meritocracy to solve problems effectively and efficiently

    Required skills

    • 5+ years of experience delivering technical programs in a fast-paced environment
    • Demonstrated ability to build successful relationships with cross-functional technical and non-technical groups spanning all organizational levels
    • Bachelor's degree or equivalent experience in relevant business or technical discipline; master’s degree is preferred
    • Outstanding organizational skills and the ability to manage multiple projects with competing priorities
    • Excellent written and verbal communication skills and experience building and implementing complex communication plans
    • Familiarity with Agile practices and ability to balance engineering agility with longer term stakeholder planning needs
    • Experience in a global high-technology company, preferably within the enterprise software industry; clear understanding of the customer life cycle within the high-tech industry
    • Desire to work in an open organization; open source participation is a plus
    • Some experience with Linux and open source software technologies is preferred
    • Familiarity with Knowledge-Centered Support is an advantage

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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