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The Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our Red Hat OpenShift Product Documentation team in Westford, MA or Raleigh, NC. In this role, you will join a team that maintains their own source control repositories, manages their own testing, building and deployment software, and works closely with Engineering teams to develop working code examples. You will contribute to both upstream documentation and software projects and participate in customer feedback programs to ensure customer relevancy of our content. You will devote time to research and understand the product as well as related trends and topics in microservices. As a Senior Technical Writer, you will help us promote customer loyalty and success through content development and delivery. We create and are responsible for the feature documentation, user guides, and premium content that accompany Red Hat offerings, which will be made available online through Red Hat’s customer portal. You’ll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions.
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