• Senior Technical Writer, Middleware

    Location US-NC-Raleigh
    Posting date 2 months ago(11/6/2018 2:43 AM)
    Job ID
    Product Documentation
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services team is looking for a Technical Writer to join our Middleware Product Documentation team to join us in Raleigh, NC. In this role, you will maintain your own source control repositories using Git and manage your own testing, building, and deployment software. You'll work closely with Engineering, Support, and Quality Engineering (QE) teams to develop working code examples. You'll contribute to both upstream documentation and software projects, guiding the direction and content of middleware documentation. You'll participate in customer feedback programs to ensure customer relevancy of our content, while devoting time to research and understanding of the offering as well as related trends and topics in microservices. As a Technical Writer at Red Hat, you will promote customer loyalty and success through content development and delivery. You'll create and be responsible for the customer-focused documentation that accompanies Red Hat's offerings, which will be made available online through Red Hat's Customer Portal. You'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions.

    Primary job responsibilities

    • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
    • Effectively manage documentation projects and deliver customer-focused documentation
    • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
    • Keep up to date on changes of our offerings, customer use cases, and support issues
    • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

    Required skills

    • Familiarity with Red Hat's and related industry offerings
    • Experience with software development
    • Familiarity with version control systems; experience and comfort with Git is a big plus
    • Ability to collaborate in a global team environment, engage subject matter experts, and follow through on commitments
    • Working knowledge and experience operating in a Linux environment using the command line
    • Experience with Agile and comfort with rapid iteration and fast delivery
    • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
    • Experience in writing clear and concise procedural documentation for a technical audience

    The following is considered a plus:

    • Experience with information architecture or 3-5 years of enterprise-level technical writing experience
    • Experience with modular or topic-based documentation
    • Experience with documenting how products interact or how multiple products can be used together to solve customer's business problems

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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