• Business and Change Management Analyst

    Location US-NC-Raleigh
    Posting date 1 week ago(11/9/2018 10:53 AM)
    Job ID
    66374
    Category
    Consulting
    Remote base
    Yes, also possible
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Consulting team is looking for a Business and Change Management Analyst to join us in Raleigh, NC. In this role, you will analyze and document Consulting Services business processes and develop training, communications, and success measures. You’ll develop and carry out rollout plans of new platforms or features to the field. You’ll develop networks with end users and serve as a point of contact between the business and the project teams. As a Business and Change Management Analyst, you will also provide regional business expertise back to the the Global Services Operations team regarding the regional business and represent the voice of the customer. You’ll need to have excellent communication skills and the ability to support multiple teams and regions for Red Hat's fast-growing Services team.

    Primary job responsibilities

    • Identify and address gaps in sub-regional and regional Consulting business processes, constructing and distributing alternative guidance and enabling stakeholders on revised solutions
    • Document regional and global business processes for internal and global initiatives
    • Coordinate and lead business process training and enablement
    • Facilitate and guide change management efforts among cross-region stakeholders, including the creation and implementation of change management and communication plans  
    • Construct and distribute communications and notifications; providing stakeholders with overall transparency, status updates, quarterly newsletters, and best practices
    • Develop and maintain relationships with critical stakeholders to ensure that the needs of all audiences are met and expectations are exceeded
    • Serve as business analyst on internal project teams, gathering requirements, grooming user stories, performing user acceptance testing (UAT), constructing and delivering training, and distributing communications
    • Aid in construction, maintenance, and curating of KPI dashboards and reports
    • Construct knowledge repository for Consulting initiatives, internal business processes, useful information, status updates, reports and dashboards, etc.

    Required skills

    • Bachelor's degree
    • 3+ years of experience in a consulting or services organization
    • Proven business analysis and change management experience
    • Ability to take complex concepts and translate them into user friendly training materials
    • Experience with user enablement and training
    • Basic Project management skills, Project Management Professional (PMP) certificate is a plus
    • Results-oriented and motivated; sense of personal accountability
    • Excellent communication and presentation skills; demonstrated ability to interact successfully with various stakeholders and customers


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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