At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success team is looking for a customer-focused technology professional to serve as a Senior Customer Success Manager and join us in Westford, MA. In this role, you will serve as a trusted adviser for our enterprise customers throughout the Northeast by helping them achieve success with our solutions and maximize the value they get from Red Hat’s subscriptions. You'll be critical to the long-term success of Red Hat's subscription-based business model, and responsible for the onboarding, supporting, services, adoption, advocacy, retention, and delivery of outcomes in the form of renewals and incremental sales. As a Senior Customer Success Manager, you will cultivate solid customer relationships and enhance customer satisfaction to make the contract renewal process faster and easier.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.