• Resource Deployment Specialist

    Location US-Remote
    Posting date 2 months ago(1/11/2019 6:39 AM)
    Job ID
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Consulting team is looking for a Resource Deployment Specialist to join us in McLean, VA. In this role, you will help lead and manage project staffing in our public sector area. You’ll develop a working knowledge of Red Hat’s solutions and consulting offerings. You'll work within a team of resource managers, each having direct responsibility for approximately 200 consultants and partners of various technology focuses and experience. As a Resource Deployment Specialist, you will ensure staffing for projects, serving as the point of contact for all consulting staffing requests into and out of the North America public sector (NAPS), ensuring proper assignment of resources to contracted requests.

    Primary job responsibilities

    • Manage staffing requests by working with delivery managers, consultants, and people managers, practice leads, and associates, as well as the Resource Management Office (RMO) team, to provide timely staffing plans
    • Manage escalations by working with territory managers and regional directors to solve staffing challenges; work with delivery management associates and customers to propose and implement a resolution plan
    • Work with the channel partner ecosystem to subcontract work when needed
    • Track and ensure that all skill inventories are accurate and up-to-date for associate and contractor resources that are used on Red Hat projects
    • Work with consultants and people managers to ensure that consultants are maintaining development courses and that employees are meeting quarterly and annual training requirements
    • Work with consultants and people managers to ensure that utilization targets are met or exceeded for all consulting employees, regional teams, practices, and the NA Consulting team as a whole
    • Forecast utilization metrics, report on utilization actuals, and ensure that revenue is maximized by staffing requests in a timely manner while focusing on project-level KPIs for various associates and groups
    • Work within the RMO to provide capacity planning and all reporting in alignment with agreed-upon timescales; highlight issues to the business based on this data
    • Keep all associate assignment information accurate and up to date in Oracle HRIS, consulting a professional services automation (PSA) system, Salesforce.com (SFDC), and Oracle Project Accounting

    Required skills

    • Bachelor's degree
    • 2-5 years of resourcing or staffing experience in a technical professional services environment
    • Excellent relationship management and persuasion skills
    • Good written and verbal communication skills
    • Ability to function on your own as well as collaboratively in a fast-paced environment
    • Detail and process-oriented; good strategic thinking skills
    • Knowledge of or ability to understand the technical consulting business and industry
    • Ability to work well within a team and provide and receive feedback in a constructive manner
    • Advanced knowledge of Microsoft Excel and a working knowledge of reporting
    • Ability to build consensus and adherence to new corporate practices in a matrixed management environment
    • Familiarity with professional services automation tools and any business intelligence (BI) platform; experience with SFDC is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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