• Technical Writer

    Location US-NC-Raleigh
    Posting date 3 weeks ago(11/21/2019 10:49 AM)
    Job ID
    Software Engineering
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift Product Documentation team in Raleigh, NC. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll create and be responsible for the feature documentation, user guides, and premium content that accompany Red Hat offerings, which will be made available online through Red Hat's customer portal. As a Technical Writer, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions.

    Primary job responsibilities

    • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
    • Effectively manage documentation projects and deliver customer-focused documentation
    • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
    • Keep up to date on changes of our offerings, customer use cases, and support issues
    • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

    Required skills

    • 3+ years of enterprise-level technical writing experience
    • Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
    • Bachelor's degree in IT, computer science, or an arts or language field
    • Familiarity with Red Hat's enterprise solutions portfolio and related industry offerings
    • Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
    • Working knowledge of and experience with operating within a Linux environment using the command line
    • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
    • Ability to collaborate in a global team environment, actively engage subject matter experts, and follow through on commitments
    • Experience writing clear and concise procedural documentation for a technical audience
    • Experience with agile methodologies and comfortable with rapid iteration and fast delivery
    • Familiarity with version control systems; experience and comfort with Git is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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