At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for a Technical Writer with experience working on enterprise-level software and multi-product solutions to join our Red Hat as-a-service team of writers. In this role, you will become a subject matter expert on the Red Hat Smart Management suite of offerings and create great content to help customers install, configure, monitor, maintain, develop on, and understand how the offerings integrate with other Red Hat’s technologies. You'll create and be responsible for the feature documentation, user guides, and all required content that accompany Red Hat’s offerings, which will be made available online through Red Hat Customer Portal. You will help define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and continually developing your technical expertise. As a Technical Writer, you will be expected to thrive and closely collaborate with your developer and product management teams during rapid development and go-to-market phases, and focus on the customer needs even when there's a lack of clarity or final strategy. Drawing from your passion for both technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions. This position could be filled in Raleigh, NC, Westford, MA or, optionally, as a remote position. You will be working with some remote and some co-located team members. Red Hat has consistently been ranked among the top 100 of companies to watch for remote job opportunities.
The following are considered a plus:
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