At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Platform Support Delivery team is looking for an Associate Manager to join our North America (NA) Support Center in Raleigh, NC. In this role, you will be a member of the technical support leadership team, translating the goals and strategies of the Customer Experience and Engagement (CEE) team into scalable architectures that will provide outstanding business value and user experience to our customers. You'll manage a team of technical support engineers, helping them meet customer-centric organizational goals. You’ll recommend and implement support workflows and allocate engineers to troubleshoot and solve enterprise customer issues. As an Associate Manager, you’ll need to be able to foster teamwork among a diverse group of support engineers and work in a fast-paced, rapidly changing environment.
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