• Director - Enterprise CRM and CPQ Delivery

    Location US-NC-Raleigh
    Posting date 2 weeks ago(11/21/2019 7:28 AM)
    Job ID
    Application Development, Information Technology
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Information Technology (IT) team is looking for a Director of Enterprise CRM and CPQ Delivery to join us in Raleigh, NC. In this role, you will be responsible for the strategy, design, implementation, and augmentation of the next-generation Red Hat Salesforce.com (SFDC) and Apttus configure, price, and quote (CPQ). In this role, you will lead and guide a team of analysts, technicians, project managers, and testers to deliver a scalable, standardized, and effective global customer relationship management (CRM) and CPQ representing marketing, sales, finance, support, and partner ecosystems.

    Primary job responsibilities

    • Partner with cross-functional teams to ensure governance of global CRM and CPQ business capabilities, including decisions on global harmonization and customization when required
    • Develop and deliver global CRM and CPQ strategy and requirements in partnership with distinct regional and process diversity resulting in complex business alignments
    • Use technical expertise and a detailed understanding of system capabilities to maximize automation and process effectiveness
    • Manage project financial management and ensure that initiatives stay within approved budgets
    • Coordinate with and influence business team leads to support adoption, governance, business models, and process standards
    • Lead a team of global business analysts, project managers, scrum masters, and solutions architects to ensure that agile development teams are delivering on customer and business needs

    Required skills

    • Master's degree in technology or business or equivalent experience
    • Experience developing excellent enterprise SFDC solutions for $1B+ global businesses; previous experience with SFDC 
    • Experience deploying or managing an enterprise Apttus organization with a working knowledge of CPQ, order management, and contract life cycle management functionality
    • Solid process awareness with 10+ years of experience in business transformations, technology solutions, or process design
    • Ability to quickly create solid cross-functional relationships and have excellent persuasive skills to champion the right solution
    • 7+ years of experience with project management, systems management, or integration
    • Ability to excel in a fast-paced, fluid environment, deliver quickly, and adapt to changing demands
    • Excellent interpersonal, written, and verbal communication skills; solid resiliency and problem-solving skills
    • Excellent analytical skills with the ability to evaluate the quantitative and qualitative business cases for and against exceptions or variations to enterprise business model and process standards

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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