• Associate Manager - Content Services

    Location US-NC-Raleigh
    Posting date 2 weeks ago(7/8/2019 4:02 AM)
    Job ID
    Product Documentation
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services (CCS) team is looking for an Associate Manager to join a global team of technical writers in Raleigh, NC. In this role, you will work with your peers around the world, implementing our strategic initiatives to develop customer-centric content that supports Red Hat's subscriber base. Ideally, you should have experience managing teams in a high-tech, fast-paced environment combined with technical writing experience and a passion for improving the customer experience. As an Associate Manager, you will play a crucial role in guiding the work and direction of the team to create content that is technical, engaging, and easy-to-use.

    Primary job responsibilities

    • Partner with documentation program managers and content strategists to ensure that project needs are met to satisfaction
    • Motivate your team to be fully engaged and productive by ensuring, through coordination with the documentation program manager, that each individual is given appropriate, challenging assignments that contribute to team and departmental goals
    • Provide direction, coaching, and mentoring to increase the capabilities and effectiveness of your team, to develop the competencies of team associates, and to ensure that they are meeting the goals and expectations of their roles
    • Develop understanding of customer needs and company goals in order to organize and coach the team to effectively meet those
    • Ensure that proper staffing levels are provided for the teams as development demands grow and new lines of offerings are added through continual discussion and assessment with the documentation program managers and CCS management
    • Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks
    • Coordinate with our Content Strategy team and your global peers to implement our strategic change initiatives through your team's daily work
    • Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams

    Required skills

    • Bachelor's degree in IT, business, technical communications, or a related field is a plus
    • 2+ years of experience working as a technical writer in an enterprise software organization
    • Demonstrated record of improving internal or external customer experiences
    • Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world
    • Experience with and passion for guiding change and continual improvement


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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