Labs and Capital Management Internship

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Labs and Capital Management team is looking for an Intern to join us in Westford, MA. This team maintains the overall technical lab environment, crucial for the successful operation of the engineering teams throughout Red Hat. In this role, you'll help our team ensure the continuous operation of the central lab, respond promptly to the dynamic requirements of the testing teams, and ensure the rapid response to any system failures. This is an opportunity to work with a successful global Labs team to help architect, deploy, and support the applications and lab infrastructure that allows our engineering division to produce world-class open source software. Ideally, you should be a server hardware enthusiast, with an understanding of and passion for a variety of hardware platforms and architectures and for maintaining the systems and services.

• Rack, install, and record server systems; reconfigure the hardware to facilitate quality testing of system configurations
• Collect, interpret, and document the details of common and persistent issues experienced within the lab environment
• Troubleshoot technical issues
• Respond to engineering requests through a ticketing system
• Coordinate with system administrators on projects and lab expansions   
• Review procedures and documentation to identify inefficiencies and potential changes that could significantly improve overall lab operation
• Report to local and remote management

• Ability to work full-time hours during the summer of 2020 in the location listed (Westford, MA)
• Good written and verbal communication skills in English
• Prior experience in computer operations, system administration, or a closely related area
• Ability to lift, carry, squat, and bend; must be able to lift up to 75 pounds of equipment
• Motivated to advance in the information technology (IT) profession, with excellent troubleshooting skills
• Good work ethic and an ability to learn and quickly grasp technical concepts; there will, however, be people on hand for guidance
• Good interpersonal communication skills and capable of explaining simple procedures both verbally and in writing
• Excellent verbal and written customer service skills
• Detail-oriented and thorough when following procedures, with the ability to follow verbal and written instructions

The following are considered a plus:

• Some familiarity with Linux-based GUI operating systems
• Experience managing Red Hat Enterprise Linux (RHEL) systems
• Red Hat Certified System Administrator (RHCSA) certification 
• Degree or certificate in computer science or a technology-related field

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.