• Technical Writing Internship

    Location US-MA-Westford
    Posting date 2 months ago(10/2/2019 11:35 AM)
    Job ID
    Software Engineering
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of the Fortune 500 companies.

    Job summary

    The Cloud and Virtualization Pillar team is looking for a Technical Writing Intern to join us for the 2020 summer in Westford, MA. In this role, you will work as part of the Cloud Documentation team, which is responsible for creating content that helps customers achieve their business and technical goals with Red Hat’s offerings in the cloud and with our cloud partners. You’ll collaborate closely with content strategists, documentation program managers, technical writers, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions. You will also help deliver effective, customer-focused documentation.


    Red Hat’s internships are designed for you to learn, lead, and grow. During our 12-week program, you will have the opportunity to work on projects that affect the business, share ideas with some of the best and brightest people in the open source industry, and strengthen your professional brand through our development programs. This incredible opportunity will challenge you to contribute to our inclusive meritocracy, where the best ideas win. You will be empowered to not only make an impact on your team, but to reach across teams and connect to people and projects that align with your passions.

    Primary job responsibilities

    • Help test cloud-related procedures on a public cloud
    • Convert knowledge base articles from Markdown to AsciiDoc
    • Collaborate with product documentation teams to gather and refine new requirements

    Required skills

    • Ability to work full-time hours during summer 2020 in the location listed
    • Fluent written and verbal language skills in English
    • Knowledge of basic user concepts for at least two cloud providers like Microsoft Azure, Amazon Web Services (AWS), IBM Cloud, and Google Cloud Platform (GCP)
    • Ability to establish and maintain communication with subject matter experts and other project team members
    • Familiarity with versioning tools like GitHub is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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