At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Products and Technologies (PnT) Customer and Product Experience (CPX) team is looking for a talented and motivated Senior Offerings Manager to join us in Westford, MA. In this role, you will help us maintain and grow our customer support offerings like technical account management services, customer success management, mission-critical support, etc. You’ll need to have a wide breadth of skills, including analyzing, developing, implementing, and managing support offerings. Your overall goal will be to ensure that support offerings help our customers and partners achieve their desired business outcomes while aligning with our PnT strategy. As a Senior Offerings Manager, you’ll need to have excellent communication, collaboration, and business experience to work well within the PnT team, as well as across finance, sales, services, legal, business, and operations teams to achieve our goals. Your outcomes will be measured in terms of their impact on the organization’s business objectives, as well as support services bookings and margin targets for each offering. You’ll work as part of the newly formed customer and product experience team and the Business Operations and Programs team.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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