• Business Process Analyst

    Location US-NC-Raleigh
    Posting date 1 month ago(11/1/2019 4:43 AM)
    Job ID
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Global Process Excellence team, nested in a larger Finance team, is looking for a Business Process Analyst to join us in Raleigh, NC. In this role, you will provide support for business process improvement across the procurement department. You will provide methods, tools, and analysis for process management and improvement. You’ll need to contribute to the creation and documentation of the future state of business processes, as well as the assessment and validation of current processes and gaps. You will model, design, and align processes with an organization's strategic goals, and design and implement process architectures. In addition, you will establish process measurement systems that align with organizational goals, while supporting methods of facilitation and implementation of standardized processes across global teams.

    Primary job responsibilities

    • Provide analysis and develop business process diagrams and models to support process design or redesign initiatives
    • Serve as a subject matter expert or identify subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership, and compliance with procedures
    • Conduct interviews and facilitate meetings with business owners to derive and validate business process models and gaps
    • Document the current and future state of business processes, using business process modeling notation (BPMN), to gain required insight
    • Analyze and document dependencies between new and existing processes
    • Identify key business readiness considerations, activities, and deliverables in order to adopt changes resulting from business process or systems improvements
    • Monitor business readiness and adoption through process performance audits and reports
    • Partner with other teams at Red Hat to collaborate on issues and address improvement opportunities

    Required skills

    • Bachelor's degree; master's degree in business administration or computer information systems is a plus
    • Six Sigma Green Belt certification; Six Sigma Black Belt certification is a plus
    • 7+ years of experience in consultative business process design, change, and implementation
    • Business acumen; familiarity with sourcing and procurement processes and technology
    • Familiarity with capability modeling and levels
    • Curious and passionate about discovering how processes work
    • Good problem-solving and conflict resolution skills
    • Ability to quickly learn and apply skills needed for business process diagram development and BPMN 
    • Experience working with multiple functional areas including procurement, finance, accounting, and operations
    • Good  written and verbal communication skills; good presentation skills
    • Comfortable working in a global and multicultural work environment
    • Working knowledge of Google Suite, Microsoft Office Suite, and Lucidchart


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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