At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Global Customer Success (GCS) team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager (TAM) in the U.S. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for Red Hat OpenStack Platform. At Red Hat, customer support includes far more than just break-fix solutions. You’ll help our customers get the industry-leading resources that will enable their technical environments to run efficiently, so they can focus on growing their businesses. You’ll offer a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, developing a deep technical understanding of their Red Hat implementation, share technical best practices, and serve as a point of contact for any major incidents, managing customer expectations and communications through resolution of such incidents. You will tailor support for each of our customers’ environments, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a Technical Account Manager, you’ll need to be able to work as part of a team, enjoy working hard, and demonstrate professionalism. You’ll also need to be dedicated to meeting and exceeding expectations and building relationships and have excellent collaboration skills as well as the ability to learn new technologies quickly and use your time efficiently. Successful applicants must reside in a state where Red Hat is registered to do business
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