• OpenShift Technical Account Manager - Western U.S.

    Location US-CA-Remote
    Posting date 1 month ago(11/4/2019 4:20 AM)
    Job ID
    74336
    Category
    Technical Support
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Global Customer Success (GCS) team is looking for a Technical Account Manager with container-based software deployment and management experience to join us in the Western U.S. In this role, you will work with a small set of key strategic enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to maximize their return on a significant investment in this technology. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As a Technical Account Manager, you will provide personalized, active support and guidance that cultivates meaningful relationships with our customers, as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each individual customer environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our engineering, relationship and development, product management, and technical support teams to debug, test, and resolve issues

    Primary job responsibilities

    • Support enterprise customers, implementing automated and containerized cloud application platform solutions
    • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
    • Perform technical reviews and share knowledge to identify and prevent issues
    • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
    • Collaborate with the engineering, R&D, product management, and technical support teams
    • Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
    • Engage with Red Hat's field sales teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
    • Create documentation regarding customer issues and technical details on how to resolve them
    • Travel, as necessary, to visit customers, partners, conferences, and other events

    Required skills

    • Bachelor's degree in a technology-related discipline; degree from computer science and engineering is a plus
    • 5+ years of experience working as a software developer or enterprise administrator, or providing technical support in a development environment
    • Competent comprehension of enterprise architecture and strategic business drivers
    • Extensive technical knowledge of Red Hat OpenShift technologies like Kubernetes and containers (or Docker)
    • Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS), cloud management, and IT automation
    • Ability to manage multiple issues and projects while maintaining high attention to detail
    • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
    • Outstanding written and verbal communication skills
    • Ability to convey complex information to customers in a clear and concise manner


    The following are considered a plus:

     

    • Experience working in DevOps environments
    • Software engineering background; experience with RPM-based Linux and Java technologies
    • Experience deploying applications in cloud environments
    • Experience developing containerized applications
    • Experience with microservices
    • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
    • Familiarity with source code management tools like Git or Apache Subversion (SVN)
    • Red Hat Certified Engineer (RHCE) certification

     

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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