At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success (GCS) team is looking for a Technical Account Manager with container-based software deployment and management experience to join us in the Western U.S. In this role, you will work with a small set of key strategic enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to maximize their return on a significant investment in this technology. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As a Technical Account Manager, you will provide personalized, active support and guidance that cultivates meaningful relationships with our customers, as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each individual customer environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our engineering, relationship and development, product management, and technical support teams to debug, test, and resolve issues
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