• Technical Writer

    Location US-NC-Raleigh
    Posting date 1 month ago(11/1/2019 10:09 AM)
    Job ID
    Product Documentation
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to work with our OpenShift Platform Documentation team, joining us in Raleigh, NC. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll create and be responsible for customer-facing technical documentation that accompanies Red Hat offerings, which will be made available online through the Red Hat Customer Portal. You will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with developers, engineers, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs.

    Primary job responsibilities

    • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation
    • Effectively manage documentation projects and deliver customer-focused documentation
    • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
    • Keep up to date on our offerings, customer use cases, and support issues
    • Master the use of our documentation toolchain, including the publishing platform and issue-tracking

    Required skills

    • 2+ years of enterprise-level technical writing experience and information architecture structural design
    • Education in arts, language, IT, or computer science
    • Experience writing clear and concise task-oriented documentation for a technical audience
    • Experience and comfort with software development, agile development methodologies, and fast delivery
    • Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
    • Familiarity with version control systems 

    The following are considered a plus:

    • Experience and comfort with Git
    • Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
    • Working knowledge of and experience with operating within a Linux environment using the command line

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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