• Sales Operations Analyst

    Location US-NC-Raleigh
    Posting date 1 month ago(11/13/2019 5:40 AM)
    Job ID
    Inside Sales, Operations, Technical Training
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The North America (NA) Red Hat Training and Certification team is looking for a Sales Operations Analyst to join us in Raleigh, NC. In this role, you will play a key part in ensuring that we have well-defined processes, systems, data, reports, and procedures across the business. Your work will be critically important as we strive to have the highest level of customer satisfaction and overachievement of our financial metrics. As a Sales Operations Analyst, you will be required to work with numerous teams inside and outside of Red Hat.

    Primary job responsibilities

    • Review and gain a full understanding of procedures and processes
    • Proactively, professionally, and regularly communicate with all stakeholders
    • Manage various payments to vendors
    • Regularly generate reports about the business and analyze these reports to determine trends in the business
    • Create new processes to improve customer satisfaction or financial performance
    • Provide support to customers and an internal sales team
    • Collaborate across functions, teams, and regions to understand how we can constantly improve performance
    • Create ad hoc reports quickly and accurately, as needed
    • Work with other groups to reconcile financial data weekly and monthly

    Required skills

    • Bachelor's degree in business administration, communications, or statistics
    • Excellent written and verbal communication skills; ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
    • Ability to take complex business logic and translate it into functional system logic
    • Solid experience with Microsoft Excel
    • Willingness to consistently work extended hours during periods of high demand like quarter or year end; this may include weekends
    • Solid analytical and problem-solving stills
    • Keen business judgment; deep understanding of business operations
    • Ability to work on your own and identify value in an unstructured situation
    • Experience with Oracle, Salesforce.com (SFDC), or a learning management system (LMS) is a plus


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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