• Manager - Technical Training, Developer Practice

    Location US-Remote
    Posting date 2 weeks ago(11/22/2019 2:45 AM)
    Job ID
    74592
    Category
    Application Development, Technical Training
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Training and Certification team is looking for a Manager to join us in the U.S. In this role, you will manage a globally dispersed team developing Red Hat’s excellent training courses. You will apply your agile and DevOps knowledge to oversee multiple concurrent projects, ensuring the quality and velocity of the outputs. You will work strategically by helping to design and deploy innovative training offerings and tactically by managing continuous innovation and scrum practices used for regular developing and shipping of incremental releases for multiple offerings. You’ll challenge and nurture the team while finding new ways to raise the business value we provide. You will also use your analytical skills to estimate projects, measure performance, and report to senior leadership. Successful applicants must reside in a state where Red Hat is registered to do business.

    Primary job responsibilities

    • Oversee the development of Red Hat’s commercial training offerings
    • Coach, support, retain, and grow a talented, geographically dispersed, technical team
    • Define the team’s key performance indicators (KPIs) and ensure the achievement of these targets
    • Maintain and communicate a product development roadmap
    • Use agile reporting data to estimate project development timelines, evaluate performance, and identify opportunities for continuous improvement
    • Hire new team members and evaluate the performance of the team; implement corrective actions when necessary
    • Communicate team contributions and keep them in line with organizational and departmental goals

    Required skills

    • 5+ years of experience working in technical project leadership managing a team of developers, technical curriculum developers, or other technical teams
    • 3+ years of experience implementing and managing agile and DevOps processes
    • Ability to lead in a meritocratic fashion by facilitating open discussion, generating alternatives, and reaching consensus on decisions
    • Prior success within a culturally and geographically diverse remote team
    • Proven experience leading projects that measurably improve the customer experience
    • Proven experience measuring and improving efficiency and quality using data-driven methodologies, including collecting and analyzing data and graphing and presenting data effectively
    • Service-focused attitude responsive to business needs, requirements, and performance
    • Willingness and ability to make direct contributions on key strategic projects in addition to team management
    • Exceptional verbal and written communication skills
    • Ability to communicate effectively and cross-functionally with senior management and globally dispersed peers
    • Solid understanding of application development technologies, concepts, and trends
    • Previous experience as an enterprise application developer is a big plus
    • Previous experience with curriculum development, curriculum design, or technical training delivery is a plus


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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