At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Ensure successful account renewal and the growth of Red Hat’s unique subscription model based on open source software solutions through a focused customer engagement strategy throughout North and South America. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Director for the Americas team to join us in Raleigh, NC. In this role, you will lead aspects of the functions across the Americas, including customer service, customer success, escalation management, and technical support delivery. You will maintain a close alignment with the Red Hat offerings and technologies in partnership with the CEE Product Experience team, to guide customer needs on offering readiness and resolution of critical situations. You’ll improve the customer experience with CEE, promote best practices across the Americas that are aligned with key stakeholders, and contribute to the definition and evolution of the global CEE strategy. As a Director, you’ll be heavily involved in customer-facing activities in both proactive and escalated situations. You’ll engage in presales activities to help position Red Hat’s value proposition. You'll also represent the CEE team to peer organizations, actively participate in CEE projects, and ensure close alignment and collaboration across teams. You'll need to have people management responsibility within an established organization across North and South America with a solid existing leadership team.
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