• Senior Technical Writer, OpenShift

    Location US-NC-Raleigh
    Posting date 2 weeks ago(11/25/2019 9:12 AM)
    Job ID
    Product Documentation
  • Company description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our OpenShift Product Documentation team in Raleigh, NC. In this role, you will serve as a technical writer, but you will work on far more than documentation as part of a team that promotes customer loyalty and success through content development and delivery. You’ll help us create and be responsible for the user documentation and premium content that accompany Red Hat’s offerings, which will be made available online through Red Hat’s customer portal. As a Senior Technical Writer, you will work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions.

    Primary job responsibilities

    • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
    • Effectively manage documentation projects and deliver customer-focused documentation
    • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
    • Keep up to date on changes in our offerings, customer use cases, and support issues
    • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
    • Work closely with Engineering teams
    • Devote time to researching and understanding Red Hat OpenShift, as well as related trends and topics

    Required skills

    • Experience with information architecture or 5-7 years of enterprise-level technical writing experience
    • Experience with modular and topic-based documentation
    • Familiarity with Red Hat’s cloud offerings and related industry offerings
    • Experience with agile and comfort with rapid iteration and fast delivery
    • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
    • Familiarity with version control systems; experience and comfort with Git is a big plus
    • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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